Dear fawaz, Your EntroPay username is fawazz. We regularly monitor EntroPay accounts and during a recent check, we noticed you opened an EntroPay account but have not yet loaded funds onto your new virtual Visa card. As a security measure, we monitor user accounts that have been inactive after 15 days of opening a new account. Since your EntroPay account has remained inactive beyond this period, we have decided to suspend your account for your protection. We take security very seriously and may need to occasionally suspend accounts to ensure EntroPay remains one of the safest ways to pay. To reactivate your account, please contact Customer Support by submitting a help request at www.entropay.com/support or by sending an email to support@entropay.com . Our customer support team is readily available to answer your queries. Kind Regards, EntroPay Customer Support |
EntroPay™ is operated by Ixaris Systems, Ltd. Ixaris Systems Ltd is authorised by the Financial Services Authority under the Payment Service Regulations 2009 for the provision of payment services. Registration number 540990. EntroPay Visa cards are issued by Bank of Valletta or Transact Network Limited, pursuant to a license from Visa Europe. |
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